2nd PUC Business Studies Model Question Paper 3 with Answers

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karnataka 2nd PUC Business Studies Model Question Paper 3 with Answers

Time: 3.15 Hours
Max Marks: 70

Instructions :

1. Write the serial number of questions properly as given in the question paper while answering.
2. Answer for a question should be continuous.

Section – A

I. Answer any ten of the following questions in a word or a sentence each. Each questions carries one mark. 10 x 1 = 10

Question 1.
Policy formulation is the function of
a. Top Level Management
b. Middle Level Management
c. Operational Management
d. All of the above
Answer:
a. Top Level Management.

Question 2.
Who is called the father of scientific management?
Answer:
F W Taylor

Question 3.
Liberalization means
a. Integration among economies
b.Reduced government controls and restrictions
c. Policy of planned disinvestments
d. None of the above
Answer:
b. Reduced government controls and restrictions.

Question 4.
Which of the following is an example for the single use plan?
a. Policy
b. Procedure
c. Budget
d. Method
Answer:
c. Budget

Question 5.
What is authority?
Answer:
Authority is the power to command employees and instruct them to perform a job.

Question 6.
Promotion of employees results in
a. Increase in pay
b. Increase in responsibility
c. Increase in job satisfaction
d. All of the above
Answer:
d. All of the above

Question 7.
Need Hierarchy Theory of Motivation was proposed by
Answer:
Maslow

Question 8.
Which of the following is not applicable to responsibility accounting?
a. Investment Centre
b. Accounting Centre
c. Profit Centre
d. Cost Centre
Answer:
b. Accounting Centre

Question 9.
State the primary objective of financial management.
Answer:
The primary aim of financial management is to maximize shareholder’s wealth

Question 10.
What is the bench mark index of NSE?
Answer:
Nifty is the benchmark index of NSE.

Question 11.
What is Labeling?
Answer:
Labeling refers to designing and developing the label to be put on the package

Question 12.
Who is an entrepreneur?
Answer:
The person who set – up his business is called an entrepreneur

Question 13.
Define Coordination.nswer:
“Co-ordination is the process where by an executive develops an orderly pattern of group efforts among his subordinates and secure unity of action in the pursuit of common purpose”-McFarland.

Section – B

II. Answer any ten of the following questions in two or three sentences each. Each question carrier two marks: 10 x 2 = 20

Question 14.
What is Gang Plank?
Answer:
Gang plank is a shorter route in a scalar chain which allows employees at the same level to communicate with each other directly Gang plank is used in case of emergency.

Question 15.
Why is a good understanding of environment by business manager’s necessary?
Answer:
A good understanding of environment by business managers enable them not only to identify and evaluate but also react to the forces external to their firms. So, a good understanding of environment is necessary for the business managers.

Question 16.
What is a Strategy?
Answer:
Strategies are the specific programmes of action for achieving the objectives of the orgainisation. It is a comprehensive plan which acts as a guide line to handle specific problems. An example for strategy is how to establish the demand of our existing product when the competitor has introduced a similar new product into the market.

Question 17.
State any two differences between Delegation and Decentralisation.

Basis	Delegation	Decentralisation
1. Nature	Delegation is a compulsory act because no individual can perform all tasks on his own.	Decentralisation is an optional policy decision. It is done at the discretion of the top management.
2. Scope	It has a narrow scope as it is limited to superior and his immediate subordinate	It has a wide scope because it implies extension of delegation to the lowest level of management.

Question 18.
What is Job Rotation?
Answer:
Job Rotation is an example for on the job training methods. It involves shifting the trainee from one department to another or from one job to another. This enables the trainees to gain a broader understanding of all parts of the business and how the organization as a whole functions.

Question 19
State any two elements of communication process.
Answer:

Sender
Message

Question 20.
Define managerial control.
Answer:
Controlling is the according to Koontz and O’Donnell. Measuring and correcting of activities of subordinates to ensure that events confirm to plans. Koontz and O’Donnell.

Question 21.
What is Financial Leverage? Write the formula to calculate Financial Leverage.
Answer:
The proportion of debt in the overall capital is called financial leverage.
Financial leverage is computed as D/E or D/D+E where D is the Debt and E is the Equity.

Question 22.
Mention any two depositories operating in India.
Answer:

The Central Depository Services Limited [CDSL]
The National Securities Depositories Limited [NSDL]

Question 23.
Define Marketing.
Answer:
American Management Association defined Marketing as ” the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals.”

Question 24.
What is Consumer Protection?
Answer:
Consumer Protection refers to providing adequate protection to consumers against the unfair trade practices followed by the manufacturers and service providers. It includes educating consumers about their rights and responsibilities, helps them with judicial machinery for protecting the interests of consumers and also requires the consumers to form consumer associations for protection and promotion of their interests.

Section – C

III. Answer any seven of the following questions in 10 – 12 sentences. Each question
carrier 4 Marks : 7 x 4 = 24

Question 25.
What is Entrepreneurship?
Answer:
Entrepreneurship is the process of setting up one’s own business as distinct from pursuing any other economic activity.

Question 26.
Explain the Principles of Management contributed by FW Taylor.
Answer:
Scientific management refers to the use of scientific and standardized tools, methods and trained workers in all organisational activities in order to increase the total production with minimum cost and wastage. Following are the principles of scientific management contributed by FW Taylor.

(i) Science not Rule of Thumb : Taylor was the first person to introduce the method of scientific inquiry into the domain of management practice. He believed that there was only one best method to maximise efficiency i.e., by scientific way. Scientific management includes scientific selection of workers, placement and training, work – study motion study fatigue study, time study, gradation of equipment and machinery, payment of wages according to work done etc.

(ii) Harmony, Not discord : There should be harmonious relationship between management and workers. Both should realise that each one is important. This avoids class conflict. To achieve this, Taylor introduced mental revolution, Both management and workers should transform their thoughts in order to achieve harmonious relationship amongst them.

(iii) Cooperitlon, Not Individualism : There should be complete cooperation between the labour and the management instead of individualism. Competition should be replaced by cooperation. Both should realise that they need each other. To achieve this fact, the management should consult their employees while taking important decisions. There should be a two way communication between management and workers. According to Taylor, there should be almost equal division of work and responsibility between workers and management.

(iv) Development of each and every person to his or her greatest efficiency and prosperity: Industrial efficiency depends on personnel competencies. According to Taylor, efficiency could be achieved from the beginning i.e., from the time of selection of employees. Each person must be scientifically selected. Work should be assigned according to his mental and intellectual capabilities Proper training should be given to improve his/her skill. This will contribute to their greatest efficiency and prosperity for both organisation and workers.

Question 27.
Explain any four features of Business Environment.
Answer:
Business environment has the following features:

Totality of external forces: Business environment is the sum total of all things external to business firms and, as such, is aggregative in nature.
Specific and general forces: Business environment includes both specific and general forces. Specific forces such as investors, customers, etc, affect individual enterprises directly and immediately in their day-to-day working. General forces such as social,
political conditions have impact on all business enterprises and thus may affect an individual firm only indirectly.
Inter-relatedness: Different elements of business environment are closely interrelated. One element of the environment affects the other. For example, new health aware products such as diet coke, fat-free cooking oil etc changed people’s life styles.
Dynamic nature: Business environment is dynamic. It keeps on changing whether in terms of technological improvement, shifts in consumer preferences etc.
Uncertainty: Business environment is largely uncertain because it is difficult to predict future happenings.
Complexity: Since business environment consists of numerous interrelated and dynamic forces which arise from different sources, it is relatively easier to understand in parts but difficult to grasp in its totality.
Relativity: Business environment is a relative concept. It differs from country to country and even from region to region.

Question 28.
Explain the steps in the process of Organising.
Answer:
The following are the steps in the process of organizing:
a. Identification and Division of work: The process of organizing starts with the identification and division of work. The work is divided into manageable activities so that duplication of work can be avoided. The burden of work can be shared among the employees.

b. Departmentalization: It refers to the process of grouping the activities of similar nature under same departments. This helps specialization and co-ordination. Departments can be created generally on the following basis:

On the basis of function
On the basis of type of product manufactured
On the basis of territory

c. Assignment of duties: it is necessary to define the work of different job positions and allocate the work accordingly to various employees. Once departments are formed, it is necessary to assign the work to the employees according to their skill and competencies. It is essential that a balance is created between the nature of the job and the ability of the employee.

d. Establishment of reporting relationships: Mere allocation of work is not enough. Each individual should know from whom he has to take orders and to whom he is accountable. The establishment of such clear relationship helps to create a hierarchal structure and helps in co-ordination among various departments.

Question 29.
Explain the internal sources of recruitment.
Answer:
Internal Sources of Recruitment methods include:
1. Promotions: Promotion is the vertical movement of an employee within the organization. It refers to the upward movement of an employee from one ob to another higher one,with increase in salary, status and responsibilities.
2. Transfers: Transfer means lateral movement of employee ¡n the same grade, from one job to another, without any change in his status. responsibility and salary.

Merits of Internal Sources of Recruitment:

It is economical
It motivates the existing employees
Through transfer employees get training also in the form of job rotation

Demerits of Internal Sources of Recruitment

No fresher new ideas will come into the organization
There will be limited choice,
Not suitable for new organization
Frequent transfer may reduce the productivity of the employee.

Question 30.
Briefly explain any four organizational barriers to communication.
Answer:
These arise from the organizational goals, regulations, structure and culture.
Organisational barriers include:

Organisation Policy: If the organisational policy, explicit or implicit, is not supportive to free flow of communication, it may hamper effectiveness of communications.
Rules and Regulations: Rigid rules and difficult procedures may be hurdle to communication. Similarly, communications through prescribed channel may result in delays..
Status: Status of superior may create psychological distance between him and his subordinates. A status conscious manager may not allow his subordinates to express their feelings freely.
Complexity in Organisation Structure: In an organisation where there are number of managerial levels, communication gets delayed and distorted as number of filtering points are more.

Question 31.
Explain briefly any four factors affecting the working capital requirement of an organization.
Answer:
The factors affecting the working capital requirement of a business are as follows:

a. Nature of Business: The basic nature of business influences the amount of working capital required. A trading organization usually needs a smaller amount of working capital compared to a manufacturing organization. Similarly, service industries which usually do not have to maintain inventory require less working capital.

b. Scale of Operations: for organizations which operate on a higher scale of operation, the quantum of inventory and debtors required is generally high. Such organizations, therefore, require large amount of working capital as compared to the organizations which operate on a lower scale.

c. Business Cycle: Different phases of business cycles affect the requirement of working capital by a firm. In case of a boom, the sales and production are likely to be larger and therefore larger amount of working capital is required. Working capital requirement will be less during the period of depression as the sales and production will be small.

d. Seasonal Factors: Most business have some seasonality in their operations. In peak season, because of higher level of activity, larger amount of working capital,is required. When the level of activity is less, working capital requirement will be less.

Question 32.
State the objectives of securities and Exchange Board of India.
Answer:

To regulate stock exchanges and the securities industry to promote their orderly functioning.
To protect the rights and interests of investors, particularly individual investors and to guide and educate them.
To prevent trading malpractices and achieve a balance between self-regulation by the securities industry and its statutory regulation.
To regulate and develop a code of conduct and fair practices by intermediaries like brokers, merchant bankers etc,with a view to making them competitive and professional.

Question 33.
Explain any four characteristic features of Speciality Products.
Answer:
Speciality products are those consumer goods which have certain special features because of which people make special efforts in their purchase.
The following are the features of speciality products:

The demand for speciality products is limited as relatively small number of people buy these products.
These products are generally costly and their unit price is very high.
These products are available for sale at few places as the number of customers is small and are willing to take extra efforts in the purchase of these products.
An aggressive promotion is required for the sale of speciality products, in order to inform
people about their availability, features etc.
After sales services are very important for many of the speciality products.

Question 34.
Explain any four rights of consumers.
Answer:
The consumer protection council set up under the Act ¡s intended to promote and protect the
various rights of consumers which are as follows:

Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health.
Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, and directions for use etc.
Right to Choose: The consumer has the freedom to choose from a variety of products at competitive prices. This implies that the marketers should offer a wide variety of products to allow the consumer to make a choice.
Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.
Right to seek Redressai: The consumer has a right to get relief in case the product or service falls short of his expectations.
Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well informed consumer throughout life.

Question 35.
State any four competencies for Entrepreneurship as identified by EDI.
Answer:
The following are the four competencies for Entrepreneurship as identified by EDI:

Initiative: Acting out of choice rather than compulsion, taking the lead rather than waiting for others to start.
Sees and Acts on Opportunities: A mindset where one is trained to look for business opportunities from everyday experiences.
Persistence: A never say die’ attitude, not giving up easily, striving continuously until success is achieved.
Information seeking: Knowing and knowing who knows, consulting experts, reading relevant material and an overall openness to ideas and information.

Section – D

IV. Answer any four of the following questions in 20 – 25 sentences each. Each question
carrier 8 marks: 4 x 8 = 32

Question 36.
Management as an art and a science are not mutually exclusive, but complement to each other. Elucidate.
Answer:
Science is a systematised body of knowledge that explains certain general truths or the operation of general laws. The basic features of science include”

Systematised body of knowledge
Principles based an experimentation
Universal validity.
Cause and effect relationship

Based on the above features, management has the following characteristics of science:

i. Management has a systematised body of knowledge. It has own theory and principles that have been developed over a period of time.
ii. The principles of management have evolved over a period of time based on repeated experimentation and observation in different types of organisation. Thus, management has the features of science and hence Management is a science. Art is the skillful and personal application of existing knowledge to achieve desired results. The basic features of an art include

Existence of theoretical knowledge
Personalised application
Based on practice and creativity.
Perfection through practice.

Based on the above features, Management has the following characteristics of art:

A manager must know how to apply various theoretical principles in real situations. Hence, he practices the art of management in the day to day job of managing an enterprise based on study, observation and experience. There is existence of theoretical knowledge.
There are various theories of management which prescribe certain universal principles. A manager applies these scientific methods to a given situation and achieves perfection after long practice.
A manager applies this acquired knowledge in a personalised and skill full manner, and formulates his own theories for use in a given situation. Thus, management has the features of an art and hence can be called an art.

Conclusion: Management has features of both art and science. The practice of management is an art. However, managers can work better if their practice is based on . the principles of management which is science. Management has the features of both art and science. So, management as an art and a science are not mutually exclusive, but complement each other.

Question 37.
Explain with examples, the various dimensions of business environment.
Answer:
Dimensions of business environment include economic, social, technical, logical, political and legal conditions which are considered relevant for decision-making and improving the performance of an enterprise.

(a) Economic Environment: Interest rates, inflation rates, changes in disposable income of people, stock market indices and the value of rupee are some of the economic factors that can affect management practices in a business enterprise.

(b) Social Environment: The social environment of business include the social forces like customs and traditions, values, social trends, society’s expectations from business etc.,Values refer to concepts that a society holds in high esteem. In India, individual freedom, social justice, equality of opportunity and national integration are examples of major values cherished by all of us. Social trends present various opportunities and threats to business enterprise.

(c) Technological Environment: This includes forces relating to scientific improvements and innovations which provide new ways of producing goods and services and new methods and techniques of operating a business. This technological advancement creates
shifts in demand and also has been responsible for creating new business.

(d) Political Environment: Political environment include political conditions such as general stability and peace in the country and specific attitudes the elected government representatives hold towards business. If political unrest prevails, there may be uncertainty of business activities. Political stability builds up confidence among business people to invest in the long term projects and assist in the growth of the economy.

(e) Legal Environment: Legal environment includes various legislation passed by the Government administrative orders issued by government authorities, court judgements, decisions given by various commissions and agencies at every level of the government Centre, state or local. An adequate knowledge of rules and regulations framed by the Government is a prerequisite for better business performance.

Question 38.
Explain the importance and limitations of planning.
Answer:
Planning is very important as it tells us where to go; it provides direction and reduces the risk
of uncertainty by preparing forecasts. The importance of planning is explained as follows:
a. Planning provides direction: Planning provides direction for action. Planning ensures that the goals are clearly stated so that they act as a guide for deciding what action should be taken and in which direction. Planning ensures coordination in the work of individuals and various departments of the organization

b. Planning reduces the risk of uncertainty: Planning is an activity which enables a manager to look ahead and anticipate changes. By deciding in advance, the tasks to be performed, planning shows the way to deal with changes and uncertain events. Changes cannot be eliminated but they can be anticipated and managerial responses to them can be developed.

c. Planning reduces overlapping and wasteful activities: Planning serves as the basis of coordinating the activities and efforts of different divisions, departments and individuals. It helps in avoiding confusion and misunderstanding. Planning ensures clarity in thought and action, work is carried on smoothly. It helps to detect the inefficiency and unwanted repetition in work and to take corrective measures to minimize the wasteful activities.

d. Planning promotes innovative ideas: Planning is the first function of management. New ideas can take the shape of concrete plans. Planning is basically the thinking function of management. It encourages the managers for innovative and creative thinking. Thus, planning helps the managers to be more creative and innovative in shaping new courses of action.

e. Planning facilitates decision making: Planning helps the manager to look into the future and make a choice from amongst various alternative courses of action. Decision making is a process of selecting the best course of action from various available alternatives after evaluating each one of them.

f. Planning establishes standards for controlling: Planning facilitates control. It determines goals and standards for every individuals and departments of the organization. This makes it easy to compare the actual performance of the individuals and departments with the standards fixed. In case, there are deviations, corrective measures are taken to remove them. Thus, planning is a prerequisite of controlling.

The major limitations of planning are given below :

a. Planning leads to rigidity: In an organization, a well-defined plan is drawn up with specific goals to be achieved within a specific time frame. These plans then decide the future course of action. The managers may not be in a position to change these plans. This kind of rigidity in plans may create difficulty. This rigidity restricts the individual freedom, initiative and creativity.

b. Planning may not work in a dynamic environment: The business environment is dynamic. Planning anticipates future. It takes into consideration the possible changes in economic, political, legal and social dimensions. But it becomes difficult to accurately assess the future trends. Competition in the market can also upset the plans. Planning cannot foresee everything and thus, there may be obstacles to effective planning.

c. Planning reduces creativity: Planning is an activity which is done by the top management. Usually the rest of the members just implement these plans. Middle management and other decision makers are neither allowed to deviate from plans nor are they permitted to act on their own. Thus, much of the initiative or creativity inherent in them also gets lost or reduced.

d. Planning involves huge costs: When plans are drawn up, huge costs are involved in their formulation. These may be in terms of time and money. The cost incurred sometimes may not justify the benefits derived from the plans.

e. Planning is a time-consuming process: Sometimes plans to be drawn up take so much of time that there is not much time left for their implementation.

f. Planning does not guarantee success: The success of an enterprise is possible only when plans are properly drawn up and implemented. Any plan needs to be translated into action. Managers have the tendency to depend on the previously tested and successful plans. But it is not always true that the plans which were successful early will be successful again. Therefore, planning does not guarantee success but provides a base for analysis of future course of action.

Question 39.
Distinguish between formal and informal organization by taking any four bases.
Answer:

Formal Organization	Informal Organization
1. It refers to the structure of well-defined authority and responsibility relationships.	It refers to the personal relationships which develop automatically when people work together.
2. Formal organization is created to achieve pre-determined goals.	Informal organization has no predetermined objectives.
3. It is planned and created deliberately.	It is unplanned and originates automatically.
4. The structure is well-defined and has authority and tasks.	There is no clear-cut structure as the emphasis is on people and relationships.
5. The relationship of people is impersonal.	The relationship of people is interpersonal.

Question 40.
Explain any four types of test used for selection of employees.
Answer:
After screening the applications, eligible candidates are asked to appear for selection tests. The following tests are usually conducted to measure the intelligence, aptitude, proficiency, personality etc.

Intelligence tests: These tests are used to judge the mental capacity of the applicant. Intelligence tests evaluate the ability of an individual to understand instructions and make decisions.
Aptitude tests: Aptitude means the potential which an individual has for learning new skills. Aptitude test indicate the person’s capacity and his potential for development.
Trade or proficiency tests: These tests are designed to measure the skills already acquired by the individuals. They measure the level of knowledge and proficiency in the area of profession or technical training.
Personality tests: These tests probe for the overall qualities of a person as a while. They provide clues to a person’s emotional reactions, maturity level, value system etc.
Interest tests: These tests identify the areas in which a candidate has special concern, fascination; involvement etc. These tests suggest the nature of job liked by a candidate which may bring him job satisfaction.

Question 41.
Explain any eight functions of marketing.
Answer:
Marketing is concerned with exchange of goods and services from producers to consumers in such a way that maximises the satisfaction of customers’ needs. The various functions of marketing include.

i. Gathering and Analysing marketing information: One of the important functions of a marker
is to gather and analyse market information. This is necessary to identify the needs of the customers and take various decisions for the successful marketing of the product and services.

ii. Marketing planning : Another important area of work of a marketers is to develop appropriate marketing plans so that the marketing objectives of the organisation can be achieved A complete marketing plan covering aspects like plan for increasing production. promotion of the products etc, and action programmes to achieve these objectives are to be developed.

iii. Product Designing and Development: The design of the product contributes to making the product attractive to the target

customers: A good design can improve performance of a product and also give it a competitive advantage in the market.

iv. Standardisation and Grading: Standardisation refers to producing goods of Pre determined specifications, which helps in achieving uniformity and consistency in the output. Standardisation ensures the buyers that goods confirm to the pre-determined
standards of quality, price and packaging. Grading is the process of classification of products into different groups, on the basis of some of the important characteristics such as quality, size etc., Grading ensures that goods belong to a particular quality and helps in realising higher prices for high quality output.

v. Packaging and Labeling: Packaging refers to designing and developing the package for the products. Labeling refers to designing and developing the label to be put on the package. Packaging and labeling have become so important in marketing that these are considered as the pillars of marketing. Packaging protects the products and also acts as an effective promotion tool.

vi. Branding: brand name helps in creating product differentiation. It provides basis for distinguishing the product of a Firm with that of the competitor- Branding also helps in building customer’s loyalty and promotes sales of a product.

vii. Customer support services: These include after sales services, handing customer complaints procuring credit services, maintenance services, technical services and consumer information. All these services aim at providing maximum satisfaction to the customers. Which is the key to marketing success in modern days.

viii. Pricing of product: Price of product refers to the amount of money customers have to pay to obtain a product the marketers have to properly analyse the factors determining the price of a product and then take several other decision such as setting the pricing objectives, determining the pricing strategies, determining the price and changing the prices etc.

ix Promotion: It involves informing the customers about the firms product, its leature etc and persuading them to buy these products. The four important methods of promotion include advertising personal selling, publicity and sales promotion. Deciding the budget for promotion, promotional tools to be used etc, are Important decisions to be taken by a
marketer in this area.

x. Physical Distribution: The two major areas under this function include

Decision regarding channels of distribution
Physical movement of the product from the place of its production to the ultimate consumer’s place. Managing Inventory, storage and warehousing, transportation etc, are key areas under this physical distribution.

Conclusion: The modern functions of marketing emphasises more on customer satisfaction.
Customer satisfaction itself leads to survival and growth of an organisations. From the view
point CII management function, the above activities are referred to as the functions of marketing

Section – E
(Partical oriented Questions)

V. Answer any two of the following questions. Each question carrier five marks: 2 x 5 = 10

Question 42.
Draw a chart representing the elements of Business Environment.
Answer:

Question 43.
Draw a neat diagram of Maslow’s Hierarchy of Needs?
Answer:

Question 44.
As an aggrieved consumer; write a complaint to district forum seeking redressal.
Answer:
Bangalore
1st March, 2019
From
xxxx
No. 74, I cross,
M.L. Layout
Bangalore – 560 086

To
The Registrar
Karnataka State Consumer Dispute Redressai Commission
Cunningham Road
Bangalore
Dear Sir,

Sub: Complaint regarding service of two wheeler-Regarding
On 1st February, 2019, 1 had bought a kinetic Honda Two wheeler [Model No.1 1 made this purchase at Mahalakshmi lay out Raveesh showroom on 1st February, 2019 by paying an amount of Rupees [Bill Enclosed]

Unfortunately, the two — wheeler is not working properly and the Pick—up is not proper. The brake — systems are also not up to the mark. To resolve the problem, I approached the show — room authorities who in turn guided me to the authorized service centre. But, the service centre authorities are not ready to do the needful free — of — cost though the warranty period is still on for the vehicle

I look forward to your reply and a resolution to my problem. I am enclosing herewith the receipts, warranty card details, model details of the vehicle bill and other details of the vehicle] Please lodge a complaint against the seller and kindly ensure that timely action is taken in this regard.

Thanking you
Yours faithfully
xxxx

Enclosures:

Bill
Warranty card
Model details

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